SHIPPING POLICY

Thank you for shopping with Tovin. We want to make your ordering experience as clear and straightforward as possible. Please review the following information regarding order processing, shipping, tracking, and delivery.

ORDER PROCESSING

All orders are processed within 3 business days after the order is placed and payment has been successfully confirmed.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders placed on weekends or holidays will begin processing on the next business day.

SHIPPING TIME

After the processing period, estimated shipping time is:

7–12 business days

This means that the estimated total delivery time from the date your order is placed is approximately:

10–15 business days

Estimated delivery time includes:

• Processing time: 3 business days

• Shipping time: 7–12 business days

• Estimated total delivery time: 10–15 business days

These delivery times are estimates and are not guaranteed.

SHIPPING DESTINATIONS

We currently ship to addresses within the United States.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

We are not responsible for delivery delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

ORDER TRACKING

Once your order has shipped, you may receive an email containing your tracking number and a link to track your shipment.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active or update in the carrier's system.

SHIPPING DELAYS

Although we work to ensure orders arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These circumstances may include, but are not limited to:

• Carrier delays

• High order volumes

• Severe weather

• Natural disasters

• Transportation disruptions

• Customs or inspection procedures

• Holidays

• Incorrect or incomplete shipping information

• Other events outside our reasonable control

Tovin is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

INCORRECT SHIPPING ADDRESS

Customers are responsible for reviewing and confirming their shipping information before completing an order.

If you notice an error in your shipping address, please contact us as soon as possible at:

info@trytovin.store

We will make reasonable efforts to update the shipping address before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered processing or fulfillment.

If an order is shipped to an incorrect address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

LOST, STOLEN, OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you have not received it, please:

1. Check around your property and delivery location.

2. Ask household members or neighbors whether they accepted the package.

3. Contact the shipping carrier using your tracking information.

4. Contact us at info@trytovin.store if you still need assistance.

We will make reasonable efforts to assist you with locating your shipment.

Claims involving lost, missing, or damaged packages may be subject to the shipping carrier's investigation and claims procedures.

DAMAGED PACKAGES

If your order arrives damaged, please contact us at info@trytovin.store as soon as possible after delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the damaged product

• Photographs of the shipping packaging, when applicable

We will review your request and provide further instructions.

Returns, refunds, and replacements are handled in accordance with our Refund Policy.

MULTIPLE PACKAGES

In some cases, items from the same order may be shipped separately and may arrive at different times.

If your order contains multiple items, you may receive more than one tracking number.

DELIVERY ESTIMATES

All shipping and delivery dates provided on our website, checkout page, order confirmation, or shipping confirmation are estimates only.

While most orders are expected to arrive within 10–15 business days, unexpected carrier or logistical delays may occasionally result in longer delivery times.

CONTACT US

If you have any questions about your order or this Shipping Policy, please contact us at:

Tovin
Email: info@trytovin.store

We will be happy to assist you with questions regarding the status or delivery of your order.